Receptionist - Club Millesime
Core
Welcome guests to the exclusive Club Millésime executive lounge, delivering personalized luxury service and managing lounge access.
Role type
Front office receptionist (luxury hospitality)
Builds
Guest arrival/departure processes and lounge access management for Sofitel Sydney Wentworth
Domain
Luxury hospitality / Hotel front office
Deliverable
client delivery
Required skills
Guest relationship management, operational efficiency, conflict resolution, multitasking, Microsoft Office proficiency, property management systems (PMS)
Preferred skills
Luxury hotel experience, Opera PMS experience, additional languages
Responsibilities
Manage guest arrivals, departures, and lounge access; anticipate and exceed guest expectations; collaborate with hotel departments to ensure a seamless guest journey; resolve guest concerns with professionalism and discretion.
Seniority
Individual Contributor, entry to mid-level