Subject Matter Expert/Lead | Alexandria | MUST SPEAK FRENCH OR GERMAN (+English)
Core
First line of process and productivity support for agents, ensuring work completion, validating sales, and monitoring team performance.
Role type
Subject Matter Expert (SME)
Builds
Sales validation and productivity tracking for a BPO sales program
Domain
Business Process Outsourcing (BPO) / Sales Operations
Deliverable
dashboards & analysis
Required skills
Sales validation, productivity monitoring, real-time feedback, report generation, process auditing, escalation management
Preferred skills
Experience supporting sales programs in a BPO environment
Technologies
SharePoint
Responsibilities
Check agent activities and ensure work completion, Review daily appointments and tasks, Lock successful sales in the shared tracker, Audit and validate sales, Escalate and reject invalid sales, Monitor agent productivity, Provide real-time feedback and floor support, Send daily and weekly productivity reports
Seniority
Individual Contributor