Quality Analyst | Alexandria | MUST SPEAK GERMAN OR FRENCH!!
Core
Conduct daily audits of sales agents to ensure process adherence, compliance, and customer experience quality.
Role type
Quality Analyst (Sales Operations)
Builds
Quality reports, compliance validation, and coaching feedback for sales teams.
Domain
BPO / Sales Operations
Deliverable
dashboards & analysis
Required skills
Call auditing, sales compliance validation, defect identification, report generation, data analysis
Preferred skills
BPO industry QA experience, sales program support
Technologies
Quality MON Form
Responsibilities
Perform one audit per agent per day evaluating sales pitch and objection handling; Validate sales for hygiene and compliance defects; Generate weekly and monthly quality reports for leadership; Distribute policy updates to the sales flow.
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