Quality Assurance Specialist
Core
Monitor workforce activities and case management operations to ensure compliance with policies, procedures, and contract requirements.
Role type
Quality Assurance Specialist (Workforce Development)
Builds
Monitoring reports and compliance documentation for workforce development services
Domain
Social Services / Workforce Development
Deliverable
dashboards & analysis
Required skills
Statistical sampling, audit techniques, observation, performance monitoring, regulatory compliance, data analysis, report writing
Preferred skills
Case management experience, familiarity with federal/state/local laws, complex environment navigation
Technologies
Statistical software, database systems, reporting tools
Responsibilities
Conduct surveillance of workforce activities using statistical sampling and audit techniques; Implement continuous quality improvement processes; Evaluate internal reports and provide monitoring documents; Review customer survey data; Document case manager performance in required systems; Ensure performance reviews conform to State guidelines; Provide monitoring reports to QA Manager
