Customer Service Rep(04244) - 135 Madison Road
Core
Primary point of contact for customers, handling inquiries, orders, and escalations via phone and in-person.
Role type
Customer Service Representative
Builds
Customer support operations
Domain
General retail/service
Deliverable
client delivery
Required skills
Verbal communication, written communication, problem-solving, attention to detail, multitasking, prioritization, customer service software proficiency
Responsibilities
Respond to customer inquiries via phone and in person, Provide accurate information about products and policies, Process orders, refunds, and exchanges, Identify and escalate complex issues, Maintain detailed records of interactions, Achieve performance targets
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