Area Manager
Core
Senior operational and strategic leader responsible for the overall performance of a major multi-site TransLink account, owning client relationships, financial performance, and operational excellence.
Role type
Senior Area Manager (Facilities/Operations)
Builds
Multi-site janitorial and facilities services for public sector/transit clients
Domain
Facilities Management / Public Sector / Transit
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Multi-site operations management, client relationship management, financial management (P&L, budgeting), unionized environment management, team leadership and coaching, safety compliance, recruitment and training
Preferred skills
Transit/municipal/government environment experience, mobile technology for operational reporting, Miller Heiman methodology, Tenacity Client for Life approach
Technologies
Microsoft Office 365, mobile/hand-held technology for operational reporting
Responsibilities
Build and maintain strong client relationships through proactive communication and on-site presence; Drive revenue growth, profitability, and operational excellence across multiple accounts; Ensure contract compliance and high service standards through performance oversight; Partner with internal teams to meet financial and service delivery targets; Communicate clear expectations and develop high-performing teams through coaching and feedback; Identify and pursue organic growth and new business opportunities.
Seniority
Senior, hands-on IC with strategic oversight