IFM Operations Support Manager
Core
Provide strategic and operational support to facility management operations, ensuring seamless service delivery, continuous improvement, and client satisfaction across integrated facilities portfolios.
Role type
Senior IC IFM Operations Support Manager
Builds
Operational efficiency and client satisfaction for integrated facility management portfolios
Domain
Commercial Real Estate / Integrated Facility Management
Required skills
SLA/KPI management, performance reporting, client relationship management, team leadership, contract and vendor administration, CMMS proficiency, building systems knowledge, project management
Preferred skills
Certified Facility Manager (CFM), Facility Management Professional (FMP), Project Management Professional (PMP), LEED certification
Technologies
Corrigo, Microsoft Office (Excel, PowerPoint, Word, SharePoint), Google Suite (Sheets, Docs, Slides, Drive)
Responsibilities
Oversee day-to-day operational support activities across multiple facility management contracts; Monitor and analyze operational metrics and generate performance reports; Serve as key point of contact for client inquiries and escalations; Provide guidance and mentorship to operations teams and site-based facility managers; Support contract administration including vendor performance monitoring and invoice reconciliation; Utilize CMMS platforms to track work orders and manage assets
Seniority
Senior, hands-on IC with supervisory experience