Royal Service Agent
Core
Provide professional guest service, handle telephone enquiries, and coordinate internal hotel operations for a luxury resort.
Role type
Front Office Agent (Guest Services)
Builds
Guest experiences and operational efficiency for luxury travelers
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
telephone etiquette, guest service, organizational skills, decision making under pressure, shift work adaptability
Preferred skills
luxury hotel experience, second language fluency, experience in Housekeeping/Front Desk/F&B
Technologies
internal radio system, fire panel, telephone system
Responsibilities
Respond to guest telephone enquiries, direct guests to hotel functions, process guest messages and wake-up calls, monitor emergency systems, liaise with security and other departments
Seniority
Individual Contributor, entry to mid-level
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