Technical Support Engineer - MoveWorks
Core
Provide day-to-day technical support for customers using an AI-driven ServiceNow platform featuring RAG, agentic workflows, and enterprise search.
Role type
Senior IC Technical Support Engineer (AI/Enterprise Systems)
Builds
AI Assistant platform for enterprise automation and search
Domain
Enterprise IT / AI / Agentic Workflows
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, API debugging, log analysis, root cause identification, SLA adherence, technical communication, defect documentation, system configuration
Preferred skills
RAG-based search understanding, agentic workflow knowledge, configuration file formats (XML/JSON/YAML), observability tools (Kibana/Grafana), basic Python, Git, enterprise IT platforms (Okta/Workday/AD)
Technologies
ServiceNow, REST APIs, Kibana, Grafana, Python, Git, XML, JSON, YAML
Responsibilities
Troubleshoot AI responses, agentic workflows, and API integrations; analyze logs and telemetry to identify root causes; communicate complex AI behaviors to customers; document and track defects; triage and escalate tickets; perform configuration changes; contribute to knowledge bases.
Seniority
Mid-Senior, hands-on IC
