Customer Service Representatives - Remote
Core
Provide inbound customer care via phone and email for a streaming service, resolving billing issues, troubleshooting errors, and guiding customers to suitable entertainment products.
Role type
Customer Service Representative (Streaming Support)
Builds
Customer support solutions for a streaming entertainment platform
Domain
Entertainment / Streaming Technology
Deliverable
client delivery
Required skills
Troubleshooting tech problems, handling customer inquiries, active listening, building rapport, solving problems, multitasking, efficient typing (30+ wpm), basic computer and home networking knowledge, familiarity with streaming players and gaming systems, experience in customer service and sales
Preferred skills
Experience using Microsoft Office tools, ability to leverage two-way feedback for performance enhancement
Responsibilities
Resolve billing issues, troubleshoot streaming errors and concerns, guide customers to appropriate products and services, handle inbound calls and emails
Seniority
Individual Contributor, Entry to Mid-level
