Senior Sales Operations Specialist
Core
Leads and optimizes the post-sale order-to-cash process, ensuring accurate sales contracts and successful handover to delivery teams for the Omdia business.
Role type
Senior Sales Operations Specialist (Strategic IC)
Builds
Optimized order-to-cash workflows, business rules, and process documentation for B2B sales.
Domain
B2B Sales Operations / Enterprise Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Complex order management, Salesforce administration, SAP integration, process improvement, data quality control, stakeholder management, change management, reporting and analytics, project management
Preferred skills
Subscription business model experience, contract management, legal compliance knowledge
Technologies
Salesforce, SAP, Excel (advanced), BI tools
Responsibilities
Lead sales order approval for complex multi-year contracts and enterprise deals; Develop and implement business rules and authority frameworks; Manage end-to-end order lifecycle and establish KPIs/SLAs; Partner with finance and delivery teams to resolve complex compliance issues; Drive automation and efficiency gains in the order-to-cash process; Mentor junior Sales Operations Specialists.
Seniority
Senior, hands-on IC with mentorship responsibilities
