Customer Service Representative
Core
Handles customer inquiries, processes billing and account requests, and provides administrative support for utility services.
Role type
Customer Service Representative (Billing & Accounts)
Builds
Customer accounts, billing records, service work orders, and regulatory reports
Domain
Utilities / Water & Waste Management
Deliverable
client delivery | dashboards & analysis
Required skills
telephone etiquette, data entry, spreadsheet management, document composition, error detection, shift flexibility
Preferred skills
MS Word/Excel proficiency, regulatory reporting knowledge, field service coordination
Technologies
MS Word, MS Excel, departmental billing software
Responsibilities
Answering customer calls and emails regarding service and billing, processing payments and account corrections, creating and distributing periodic reports, maintaining customer files, composing routine correspondence
Seniority
Entry-level, individual contributor
