Reception Manager
Core
Lead the front desk team to manage daily front office operations, ensure exceptional guest experiences, and support the Room Division Manager in service delivery.
Role type
Front Office Manager
Builds
Guest check-in/check-out processes, room assignments, and front office service standards
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office operations management, team leadership and motivation, upselling strategies, Opera Cloud software proficiency, guest relations management, revenue maximization
Preferred skills
Supervisory experience in hospitality, ability to multitask in fast-paced environments
Responsibilities
Manage guests' emails, messages, incoming phone calls and complaints; Lead and motivate the front office team; Maximize room revenue by upselling to higher rate categories; Meet, greet, and facilitate seamless rooming arrangements for VIP guests
Seniority
Manager, supervisory level