Team Manager - Healthcare (Onsite)
Core
Leading a team of healthcare operations professionals to ensure service delivery, quality, productivity, compliance, and customer experience objectives.
Role type
Team Manager (Healthcare Operations)
Builds
Healthcare operations services for clients
Domain
Healthcare operations / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Performance management, coaching, employee development, operational metrics analysis (Productivity, Quality, SLA, AHT, CSAT), problem-solving, Microsoft Office proficiency, stakeholder management, leadership
Preferred skills
Healthcare industry experience (payer, provider, patient services, revenue cycle), HIPAA compliance knowledge, process improvement methodologies
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