Spanish/English Customer Service Representative
Core
Analyzing payment history and account statuses to communicate with customers, recommending solutions, and negotiating collection arrangements.
Role type
Bilingual Customer Service Representative (Collections)
Builds
Client account maintenance, collection, and liquidation for assigned portfolios
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
Fluent English and Spanish, account analysis, negotiation, documentation, high-volume call handling, Microsoft Windows/Word/Excel
Preferred skills
Previous experience in customer service, retail, or call centers, strong organizational skills, problem-solving, attention to detail, calm demeanor under pressure
Technologies
Microsoft Windows, Word, Excel
Responsibilities
Analyze payment history and notes to communicate account statuses, recommend solutions and negotiate collection arrangements, report sensitive issues to Team Leader, document activities per established procedures
Seniority
Entry-level to Individual Contributor