Telephone Operator (Arabic Speaker)
Core
Handle guest inquiries, complaints, and requests via telephone while coordinating with hotel departments to ensure immediate follow-up and high guest satisfaction.
Role type
Frontline hospitality telephone operator
Builds
Guest communication and internal hotel coordination
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
telephone etiquette, guest relations, complaint resolution, internal coordination, hotel operations knowledge, emergency communication, call logging, wake-up call management
Preferred skills
Arabic language proficiency, hospitality industry experience, concierge or reception background
Technologies
telephone switchboard, TRUST YOU platform
Responsibilities
Resolve guest complaints and liaise with departments; receive guest calls professionally; maintain guest wakeup call sheets; update telephone lists; monitor long-distance call logs and messages; coordinate emergency communications; ensure proper switchboard operation.
Seniority
Junior to Mid-level, hands-on IC