Trainee, Global IT Technical Support
Core
Entry-level IT support role handling global service requests, incident assessment, and escalation for a 24/7 technical support team.
Role type
Trainee IT Technical Support (L1/L2)
Builds
Global IT service delivery and software distribution
Domain
IT Services / Global Operations
Deliverable
client delivery
Required skills
Windows environment knowledge, operating systems, networks, applications, mobile OS familiarity (iOS, Android, Windows), ITIL basics, UAT support, problem identification, ticket management
Preferred skills
SCCM knowledge, automation tools, software development lifecycle, scalable AI tools
Technologies
Windows, iOS, Android, SCCM, ITIL
Responsibilities
Manage IT service requests via ticketing tools, assess and escalate incidents, ensure process compliance, support IT projects, identify recurring problems, assist in User Acceptance Testing (UAT)
Seniority
Trainee, 0-1 years experience
