Customer Service Executive
Core
Provide exceptional customer service to internal and external conference customers, managing registrations, payments, and client communications for events.
Role type
Customer Service Representative
Builds
Event registration processes and client communication workflows
Domain
Events and Conferences
Deliverable
client delivery
Required skills
multi-tasking, prioritisation, time management, organisational skills, attention to detail, computer literacy, Microsoft Office proficiency
Preferred skills
SAP experience, previous administration experience
Responsibilities
Set-up of event information in the registration database, accurately processing delegate registrations and payments, communicating with clients by telephone or email, liaising with internal departments to ensure smooth delegate registration process, completing tasks to agreed standards of quality and within service levels
Seniority
Individual Contributor