Guest Service Agent
Core
Provide warm, friendly reception and guide guests through their stay, from check-in to check-out, offering local insights and resolving issues.
Role type
Guest Service Agent (Hospitality)
Builds
Guest experiences at Oaks Darwin Elan Hotel
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest check-in/check-out processing, reservation management, conflict resolution, local knowledge, multi-channel communication
Preferred skills
Proactive problem solving, positive energy, weekend/holiday availability
Technologies
Property management systems
Responsibilities
Welcome guests and manage check-in/check-out processes, handle guest inquiries and special requests via phone, email, or in-person, resolve guest issues promptly, provide personalized local recommendations
Seniority
Entry-level / Casual
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