Guest Services Executive
Core
Front Office Executive managing check-in/out, VIP arrivals, and guest relations for a 350-room hotel.
Role type
Guest Services Executive (Front Office)
Builds
Guest arrival/departure processes, VIP amenities, and daily guest satisfaction reports
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in/out management, VIP coordination, cash handling, room status management, guest feedback resolution, internal communication, SOP adherence, security awareness, product knowledge
Preferred skills
First-person recovery, operational improvement suggestions, training junior staff
Technologies
ACDC system, internal communication logs
Responsibilities
Assist guests with check-in/out and cashiering, register guests and assign rooms, prepare VIP arrivals and amenities, recommend tourist attractions, maintain guest privacy, coordinate with Housekeeping, handle guest feedback, train Guest Services Officers, monitor and respond to guest relations emails, ensure SOP compliance, alert security of suspicious activity, maintain front office cleanliness
Seniority
Individual Contributor, operational level