Associate General Manager-Operations- BPO Team
Core
Lead end-to-end delivery for UK delivery units, ensuring operational excellence, client satisfaction, and financial performance for Safe Dig, Streetworks, and Telecom operations.
Role type
Senior Associate General Manager (Operations)
Builds
End-to-end service delivery for utilities, telecom, and infrastructure clients
Domain
BPO / Utilities / Telecom / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Delivery leadership, P&L management, team leadership (150+ FTEs), SLA/KPI governance, commercial acumen, digital transformation (AI, RPA, analytics), contract management
Preferred skills
Lean/Six Sigma certification, experience in UK utilities/telecom, large-scale transformation programs
Technologies
AI, RPA, analytics platforms
Responsibilities
Own delivery across Safe Dig, Streetworks, Telecom, and related operations; Act as primary client interface and escalation lead; Drive P&L performance, productivity, and cost optimization; Lead digital transformation initiatives; Manage large teams and build leadership capability; Support contract renewals, pricing, and growth initiatives
Seniority
Senior, hands-on IC with deputy leadership capability
