Assistant Manager - Operations - Travel
Core
Manage team performance, provide coaching and feedback, handle customer service escalations, and analyze performance data to ensure goals are met for a travel operations team.
Role type
Assistant Manager - Operations
Builds
Operational efficiency and customer satisfaction for travel clients
Domain
Travel and Hospitality
Deliverable
Dashboards & analysis
Required skills
Team performance management, coaching, customer service escalation handling, performance data analysis, action plan creation, client communication, learning session facilitation, administrative reporting
Preferred skills
Travel industry experience
Technologies
Performance dashboards, daily capacity reports
Responsibilities
Provide effective coaching and constructive feedback to subordinates, handle escalated customer requests, review and analyze performance data to create action plans, hold regular check-in meetings with clients, perform administrative tasks such as sending daily capacity reports and performance dashboards
Seniority
Mid-level management