Guest Service Agent
Core
Front-line hospitality role managing guest arrivals, departures, and inquiries at a 4-star city hotel.
Role type
Guest Service Agent
Builds
Guest check-in/check-out processes, room key issuance, and local tourism recommendations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, conflict resolution, cross-departmental communication, computer literacy, shift flexibility
Preferred skills
Previous customer service or hospitality experience, local knowledge of Melbourne, full driver's license
Responsibilities
Greet guests and manage check-in/check-out processes, handle guest complaints and escalate when necessary, coordinate with Housekeeping and Food & Beverage departments, provide local tourism and dining recommendations
Seniority
Entry-level to Junior
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