Technical Implementation Manager II
Core
Guide clients through the full lifecycle of Flywire platform integration (Discovery, Configuration, Testing, Go-live) for payment solutions.
Role type
Senior IC Technical Implementation Manager
Builds
Payment integration projects for clients in education, healthcare, travel, and B2B sectors
Domain
Fintech / Payments / Higher Education
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client management, Project management, Technical consultation, System integration knowledge, API familiarity, Software configuration, Workshop facilitation, Documentation development, Process improvement, Technical troubleshooting
Preferred skills
Higher Education domain knowledge, ERP system experience (Xetta, Ellucian, Oracle, Salesforce), Fintech/Consulting background, Programming knowledge (JavaScript, Java, SQL, Python)
Technologies
Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Google Suite
Responsibilities
Consult clients on Flywire platform implementation (APIs, Payment Checkouts, Recurring Payments), Lead multiple client implementation projects to successful execution, Run workshops and client syncs during implementation stages, Provide post-implementation/Hyper-care support, Match products and integrations to client needs, Develop and maintain product documentation, Drive continuous improvement in implementation methodology, Relay client feedback to Product teams, Troubleshoot and resolve integration issues
Seniority
Senior, hands-on IC