Operations Team Leader
Core
Lead the local Operations team, managing partner operations, payment methods, and key business indicators to ensure operational performance and service quality.
Role type
Senior Operations Team Leader
Builds
Operational processes and partner service delivery for a food delivery and quick-commerce platform
Domain
Food delivery and quick-commerce in Latin America
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
KPI monitoring and analysis, operational problem-solving, strategic OKR planning, partner coordination, SQL, BigQuery, analytics tools (Looker, DataStudio, Tableau), advanced Excel/Google Sheets
Preferred skills
Background in Data, Performance, Operations, Consulting, or Project Management, experience in high-volume data environments
Technologies
SQL, BigQuery, Looker, DataStudio, Tableau, Excel, Google Sheets
Responsibilities
Monitor and analyze performance KPIs, design and track action plans to improve operational performance, coordinate operations with strategic partners, validate and apply operational rules, support other areas in ecosystem operational improvement, plan strategic OKRs for operations
Seniority
Senior, hands-on IC