Customer Care Specialist
Core
Primary point of contact for customers, handling inquiries via phone, email, and chat while processing claims and navigating users through the online portal.
Role type
Customer Care Specialist
Builds
Customer support interactions and claim resolutions
Domain
Testing, inspection, and certification services
Deliverable
client delivery
Required skills
Customer service experience, English proficiency, problem-solving, analytical skills, Microsoft 365 proficiency, multitasking, attention to detail
Responsibilities
Respond to customer inquiries via phone, email, and chat; Analyze and process customer claims; Navigate customers through the online portal; Coordinate with internal departments to resolve complex issues; Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)
Seniority
Individual Contributor
