Chargé de la Relation Clients Consommateurs H/F
Core
Manage consumer requests across all channels, providing end-to-end support for Somfy's connected home automation products from project setup to after-sales service.
Role type
Consumer Relations Specialist (Customer Support)
Builds
Connected home automation solutions (window/door automation, smart home devices)
Domain
Smart Home / Connected Home / Home Automation
Deliverable
client delivery
Required skills
Customer service, technical aptitude, adaptability, digital tools proficiency, problem-solving
Preferred skills
Knowledge of connected environments (Wi-Fi, Internet, home automation), electricity, mechanics, product automation
Responsibilities
Handle consumer inquiries via all channels, ensure customer retention, act as the consumer voice for product development teams, maintain precise interaction tracking
Seniority
Junior to Mid-level, hands-on IC