Patient Service Rep ICC Full time
Core
Front-desk support for Immediate Care Clinics handling patient check-in/out, registration, payments, and appointment scheduling.
Role type
Patient Service Representative (Front Desk)
Builds
Patient intake workflows and clinic operations
Domain
Healthcare / Immediate Care Clinics
Deliverable
product features
Required skills
Customer service, patient registration, insurance verification, payment collection, appointment scheduling, medical terminology
Preferred skills
Healthcare experience, bilingualism, Bachelor's degree
Technologies
None stated
Responsibilities
Greet patients and confirm identity, complete check-in/out functions, update patient demographics and insurance info, collect co-payments and process billing, schedule appointments, maintain waiting area cleanliness, inform patients of delays, float between ICCs/departments
Seniority
Entry-level to Junior