Delivery Support
Core
Supervising and coordinating daily delivery operations, managing a team of drivers, and ensuring timely service for InstaShop's marketplace.
Role type
Delivery Operations Manager
Builds
On-ground delivery services for InstaShop's online local marketplace
Domain
Q-commerce / Food delivery
Deliverable
physical/clinical work
Required skills
Team supervision, route planning, delivery process management, safety protocol enforcement, performance evaluation, onboarding management, incident record keeping
Preferred skills
Proficiency in delivery management software, GPS tracking systems
Responsibilities
Assigning tasks and routes to drivers, conducting rider interviews and onboarding, providing on-ground training, monitoring delivery performance and resolving delays, communicating with customers regarding delivery concerns, maintaining delivery and vehicle usage records
Seniority
Mid-level, hands-on IC