Tech Service Delivery Specialist
Core
Manage and coordinate service delivery, vendor collaboration, and cross-functional processes to ensure stable, high-quality operations for the Sales Market Greece.
Role type
Service Delivery Specialist
Builds
Stable daily operations for fashion retail products across Greece, Cyprus, Bulgaria, Croatia, Serbia, Bosnia & Herzegovina, Albania, Kosovo, and North Macedonia.
Domain
Retail / Fashion / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Vendor management, contract negotiation, ITIL principles, ServiceNow, Quality Assurance (QA) testing, incident/problem/change management, delivery governance, cross-functional coordination, stakeholder translation.
Preferred skills
Experience with major suppliers (Microsoft, Oracle, Accenture), familiarity with e-commerce digital platforms.
Technologies
ServiceNow, Microsoft, Oracle, Accenture
Responsibilities
Prioritize and translate expectations between business, tech, and external vendors; manage and follow up on service deliveries from external vendors; ensure quality of supplier deliverables and adherence to service levels; communicate with strategic vendors to ensure system stability; develop and improve support processes; guide product teams on operational procedures; support operational onboarding for new products; set up and drive cross-functional forums.
Seniority
Individual Contributor