Intern - Guest Relations
Core
First point of contact for guests, delivering exceptional service and support in a dynamic, guest-centric environment.
Role type
Intern - Guest Relations
Builds
Welcoming atmosphere and positive guest experiences at Sofitel Al Hamra Beach Resort
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Greeting and welcoming guests, addressing inquiries and resolving concerns, maintaining guest records and databases, coordinating with departments, assisting with event coordination, following up with guests for feedback, performing administrative tasks
Preferred skills
Previous hospitality or customer service experience, multilingual abilities (Arabic), familiarity with CRM systems or hotel management software, event coordination experience
Technologies
Microsoft Office applications, CRM systems, hotel management software
Responsibilities
Greet and welcome guests, address guest inquiries and concerns, maintain accurate guest records, coordinate with departments to fulfill requests, assist with event coordination, provide support during peak periods, follow up with guests post-visit, perform administrative tasks
Seniority
Intern