Hotel Staff
Core
Front-of-house hospitality staff providing guest check-in, service, and complaint resolution to ensure memorable customer experiences.
Role type
Front-of-house hospitality staff
Builds
Guest check-in services, beverage service, and front-of-house operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Customer service, check-in procedures, complaint handling, safety compliance, attention to detail, spoken English, written English
Responsibilities
Greet customers and check them into hotel rooms, answer telephone enquiries, deal with customer complaints, maintain front-of-house safety and cleanliness
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