Lobby Operations Intern
Core
Assists in managing lobby operations to deliver a seamless guest experience, including check-in/out, cashiering, and coordinating with the Raffles Butler and F&B teams.
Role type
Lobby Operations Intern
Builds
Guest stay experience, lobby flow, and front-of-house service standards
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Cashiering and billing, Guest interaction, Upselling and cross-selling, Administrative coordination, Adherence to SOPs, Security incident handling
Preferred skills
Hospitality or related field diploma/degree, Retail experience, English communication, Teamwork, Flexibility
Technologies
None stated
Responsibilities
Execute cashiering and billing duties, Coordinate lobby operations and pre-arrival tasks, Assist F&B team with patron seating, Address guest complaints and security incidents, Execute upsell strategies, Ensure alignment with brand SOPs and Accor Values
Seniority
Intern