Directeur.trice service client (H/F/D) - Temps plein
Core
Strategic leadership of the guest experience across Parking, Hunters, Royal Service, Club Frontenac, and Concierge departments, acting as the hotel's ambassador to ensure luxury service standards.
Role type
Senior Service Operations Manager (Luxury Hospitality)
Builds
High-end guest experiences and operational excellence for the Fairmont Le Château Frontenac
Domain
Luxury Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, team development, crisis management, quality audit compliance, talent management, international communication (French/English), operational planning
Preferred skills
Union environment experience, university degree in hotel management, passion for customer service, innovation mindset
Technologies
N/A
Responsibilities
Lead guest experience strategies for multiple departments, manage workforce planning and recruitment, ensure compliance with brand standards and quality audits, oversee crisis management and safety protocols
Seniority
Senior, hands-on IC with strategic oversight