Patient Service Rep ICC Full time
Core
Front-desk support for Immediate Care Clinics handling patient check-in/out, registration, and payment processing.
Role type
Patient Service Representative (Front Desk)
Builds
Patient intake workflows and billing transactions for Immediate Care Clinics
Domain
Healthcare / Immediate Care Clinics
Deliverable
product features
Required skills
Customer service, patient registration, insurance verification, payment collection, appointment scheduling, medical terminology
Preferred skills
Healthcare experience, bilingualism, Bachelor's degree
Technologies
Point of service payment systems, scheduling software
Responsibilities
Greet patients and confirm identity, complete check-in/out functions, update demographic and insurance information, obtain patient consents, collect co-payments and process billing, maintain waiting area cleanliness, inform patients of delays, schedule appointments, float to other ICCs/departments