ASSISTANT RESPONSABLE HEBERGEMENT (H/F)
Core
Operational right-hand to the Accommodation Manager, ensuring flawless guest experiences and managing high-pressure situations at an airport hotel.
Role type
Senior operational leader (Accommodation Assistant)
Builds
Guest satisfaction and operational stability for airport hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, crisis management, team leadership, scheduling, billing administration, vendor management, quality control, security compliance
Preferred skills
OPERA CLOUD, prior management/supervision in hospitality
Technologies
OPERA CLOUD
Responsibilities
Handle guest complaints and sensitive situations, organize priorities during peak loads, supervise Reception and Housekeeping quality, manage billing and loyalty programs, participate in scheduling and staff development, ensure security and cleanliness standards.
Seniority
Senior, hands-on IC with leadership responsibilities