Customer Service Advisor
Core
Provide information and support to members of the Small Public Service Vehicle (SPSV) Industry by scheduling vehicle inspections, managing booking amendments, and processing payments.
Role type
Customer Service Advisor
Builds
Government Services for the SPSV Industry
Domain
Public Sector / Transportation Compliance
Deliverable
client delivery
Required skills
Customer service experience, data entry, CRM system usage, script adherence, problem-solving
Preferred skills
Contact Centre experience, Irish language proficiency
Responsibilities
Handle incoming customer calls, update customer records in internal systems, communicate with internal departments for issue resolution
Seniority
Entry-level to Junior
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