Reservations Agent
Core
Handle hotel reservations, guest inquiries, and booking modifications via phone, email, and other channels to ensure accurate inventory and guest satisfaction.
Role type
Reservations Agent
Builds
Hotel room bookings and guest profiles
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
OPERA PMS, OTA extranets, revenue management basics, group booking policies, upselling, data accuracy, guest service etiquette
Preferred skills
Luxury/resort environment experience, tourism diploma, revenue management exposure
Technologies
OPERA Cloud PMS, OTA extranets, GDS
Responsibilities
Respond to guest enquiries and quote rates, input booking data into OPERA, process reservation amendments, coordinate with departments for smooth operations, monitor booking trends and alert on anomalies, support upsell and overbooking strategies, reconcile OTA extranets with Opera, handle VIP and special requests, comply with GDPR and safety policies.
Seniority
Entry-level to Junior