Senior Associate - Operations
Core
Investigate PNRs/cases from BA passengers and agents worldwide and process refunds based on applicable fare rules.
Role type
Associate operations specialist (travel refunds)
Builds
Refund processing for British Airways passengers and agents
Domain
Travel and Tourism
Deliverable
client delivery
Required skills
PNR/ticketing terminology, analytical skills, mathematical skills, attention to detail, English communication, letter writing
Preferred skills
Travel background, IATA certification, Travel and Tourism experience
Responsibilities
Investigate PNRs/cases, process refunds, meet productivity/accuracy/TAT targets, work shifts including night shifts, work extended hours
Seniority
Graduate level
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