Service Desk Specialist - Tieto Banktech (m/f/d)
Core
Execute incident management processes to resolve service interruptions and manage customer requests for banking clients in Nordics and UK.
Role type
Service Desk Specialist (Incident Management)
Builds
Application maintenance services for banking customers
Domain
Banking / Financial Services / IT Service Management
Deliverable
client delivery
Required skills
Incident Management process execution, ticketing system management, SLA reporting, risk escalation, ITSM tool proficiency, shift work coordination
Preferred skills
Banking experience, ITIL Foundation certification, JIRA/ServiceNow expertise
Technologies
JIRA, ServiceNow, Jira Service Management
Responsibilities
Log and resolve customer requests, coordinate incident management across global teams, monitor incident status and progress, close incidents, report on SLA compliance, escalate risks to CSM/SDM
Seniority
Mid-level, hands-on IC
