Fairmont Gold Supervisor (Full Time)
Core
Supervise the Fairmont Gold Lounge and front desk operations to deliver personalized luxury service to discerning guests.
Role type
Front Office Supervisor (Luxury Hotel)
Builds
Fairmont Gold Lounge experience and front desk check-in/out processes
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Front desk operations, guest service recovery, reservation auditing, concierge services, shift management, Micros-Opera, food and beverage standards
Preferred skills
Hotel management degree, supervisory experience in large hotels, Royal Service experience
Technologies
Micros-Opera, Microsoft Word, Microsoft Excel
Responsibilities
Lead day-to-day department operations, ensure accuracy of reservations, provide concierge information, coordinate VIP arrivals/departures, empower colleagues to resolve guest issues, maintain communication across departments, adhere to food and beverage standards
Seniority
Entry-level to Mid-level, hands-on IC