Guest Service Agent
Core
Front desk agent managing check-ins, guest requests, and stay coordination to ensure high-standard hospitality.
Role type
Guest Service Agent (Front Desk)
Builds
Guest check-in/out processes, reservation management, and special occasion coordination
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Reservation management, guest history maintenance, multi-department coordination, event planning, data entry, telephone communication
Preferred skills
Third language fluency
Technologies
Diary/trace book systems, registration card systems
Responsibilities
Organize guest reservations, arrivals, and departures; follow up on guest issues; update guest history files; coordinate with housekeeping and villas; manage wedding/honeymoon room assignments; organize management cocktail invitations
Seniority
Entry-level to Junior
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