Consumer Services Coordinator
Core
Handle escalated consumer contacts and inquiries for Mattel product lines, ensuring timely resolution and adherence to service guidelines.
Role type
Tier 2 consumer support coordinator
Builds
Consumer support workflows and quality assurance feedback loops
Domain
Consumer goods / Toy industry
Deliverable
client delivery
Required skills
Customer support, Call center operations, Quality assurance review, Trend identification, Independent work, Microsoft Office, Salesforce
Preferred skills
Associate's degree in business, Growth mindset
Responsibilities
Respond to Tier 1 agent escalated contacts, Respond to Tier 1 agent inquiries, Respond to worldwide safety related contacts, Work with QA team to review quality of Tier 1 consumer calls, Ensure orders are processed in a timely manner
Seniority
Individual contributor
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