Customer Service Rep (03028) - Casselberry, Fl
Core
Provide exceptional customer service by handling inquiries, complaints, and order processing via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, multi-tasking, product knowledge, customer service software proficiency
Preferred skills
Previous customer service experience, ability to work flexible hours
Responsibilities
Respond to customer inquiries via phone, email, and chat; Handle customer complaints and concerns; Process orders, refunds, and exchanges; Document customer interactions and update account information; Identify and escalate priority issues; Provide personalized solutions to enhance customer satisfaction
