Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Core
Front office professional responsible for guest check-ins/check-outs, reservation management, and delivering personalized hospitality services at a luxury Relais & Châteaux property.
Role type
Guest Service Representative / Reservations Agent
Builds
Guest experiences and reservation systems for a Forbes/Michelin Key/AAA Four Diamond hotel
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, reservation management, multi-tasking, attention to detail, communication, problem-solving, administrative tasks
Preferred skills
Luxury hospitality experience, hotel management education, proficiency in Maestro/Epitome/Synxis systems, valid driver's license
Technologies
Maestro, Epitome, Synxis, Pro Salon, Microsoft Word, Microsoft Excel
Responsibilities
Greet and check in/out guests, process reservation calls and online bookings, manage group rooming lists, deliver amenities, answer guest inquiries, perform night auditor duties, maintain operational paperwork
Seniority
Entry to Mid-level, hands-on IC