Guest Service Agent
Core
Provide warm, welcoming front-desk service to hotel guests, managing check-ins/check-outs, reservations, and local recommendations.
Role type
Guest Service Agent (Front Desk)
Builds
Guest check-in/check-out processes, reservation management, and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation processing, multi-channel communication, problem resolution, local knowledge
Preferred skills
Positive energy, proactive service, weekend/holiday availability, professional presentation
Responsibilities
Welcome guests and manage check-in/check-out, process reservations and special requests, resolve guest issues, provide local attraction and dining recommendations
Seniority
Individual Contributor
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