Front Desk Agent
Core
Welcoming face of the property responsible for smooth daily front desk operations, guest registration, and delivering exceptional service experiences.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, accommodation assignments, and seamless guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, check-in/check-out management, cashiering, reservation handling, multi-channel communication, conflict resolution, upselling
Preferred skills
Prior customer service or hospitality experience, multitasking, problem-solving, team collaboration
Responsibilities
Greet guests and manage check-in/check-out processes, answer inquiries and provide recommendations, resolve guest concerns and service recovery, process payments and settle folios, handle reservations and modifications, communicate via phone/email/text, promote room upgrades and amenities, partner with housekeeping and concierge
Seniority
Individual Contributor