IT Support Associate I
Core
Early-career technician delivering first-level support for hardware, software, and network issues while supporting routine maintenance and operational efficiency.
Role type
Junior IT Support Associate
Builds
Operational IT solutions and automated processes for logistics branches
Domain
Logistics / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, OS troubleshooting, PC building, Network basics, PowerShell, Data backup, Vendor coordination, Procurement support, Incident logging, Root cause analysis
Preferred skills
CompTIA certification, Cisco certification, Microsoft certification, VMware certification, Linux certification, Cabling experience
Technologies
Windows 11, Office, Exchange, SharePoint, PowerShell, TCP/IP
Responsibilities
Manage branch hardware inventory, setup, and retirement; troubleshoot software and hardware issues; document solutions in ticketing system; assist in periodic audits; support procurement specifications; collaborate with vendors for warranty claims.
Seniority
Entry-level, hands-on IC