Night Supervisor
Core
Oversee front desk operations, guest services, and financial reconciliation during night shifts at a luxury hotel.
Role type
Night Supervisor (Front Office)
Builds
Guest check-in/check-out processes, nightly financial reports, and operational continuity
Domain
Hospitality / Luxury Hotel Management
Deliverable
client delivery
Required skills
Front Office operations, financial reconciliation, guest relations, complaint resolution, team supervision, cash/credit handling, reservation management
Preferred skills
Multitasking, attention to detail, adaptability, brand culture alignment
Technologies
Credit card systems, reservation systems, reporting tools
Responsibilities
Review end-of-day takings and reconcile accounts, manage overnight reservations and guest arrivals/departures, handle guest complaints and inquiries, monitor team member performance, ensure cleanliness of reception areas
Seniority
Individual Contributor, operational level