Guest Service Associate Front Office - Fairmont Agra
Core
Greet guests, manage check-ins/check-outs, handle reservations, and provide concierge services at the front desk.
Role type
Guest Service Associate (Front Office)
Builds
Front office operations and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, PMS proficiency, Reservation management, Communication, Problem resolution, Payment processing, Administrative tasks, Upselling, Team collaboration
Responsibilities
Greet and welcome guests, Process check-ins and check-outs, Manage room reservations and cancellations, Respond to guest inquiries, Provide concierge services, Handle guest complaints, Process payments, Coordinate with housekeeping and maintenance, Maintain front desk environment, Perform administrative duties, Upsell hotel services, Ensure security compliance, Assist VIP guests, Collaborate with team members